The gold store owner asked the customer if they wanted a refund or exchange "good"!
"The gold bracelet bought a month ago became a 'silver' bracelet one month later. What is the matter?" On the 7th, the hotline of the newspaper received a message from the public Xiaoyu that he bought it at a goldsmith shop in Sanya. "Thousands of gold" bracelets, after wearing a month, "faded" color, turned into a "silver" bracelet, all sorts of incomprehensible to go to the store theory, but was "rejected." In desperation, Xiao Yu can only help the media, hoping to discuss a statement. University girls save a year to save money to buy jewelry It turned out that Xiao Yu was a senior student at a college in Sanya. Her boyfriend Xiaofeng graduated a year earlier than her. She is currently working in a unit in Sanya. "A year ago, when I was shopping with Xiaofeng, I saw this gold bracelet, but I didn't have the money to buy it." Xiao Yu told reporters that afterwards, every time she went shopping with her boyfriend, she went to this goldsmith shop. Turn around and look at the bracelet, I can't put it down. "For this golden bracelet, I saved money and spent a year's money." Xiaofeng said, finally, on April 1 this year, he saved 6,000 yuan and pulled his girlfriend Xiao Yu to the liberation. The gold jewelry store on the pedestrian street. "We didn't think about anything else. When we went in, we went straight to the counter of this goldsmith shop." Xiaofeng recalled that the gold bracelet was "under the cabinet" at the time, and it was not placed in the window of the counter, but they were still unwilling. Describe the appearance of this bracelet with the teller, because this bracelet is the one that touches him and Xiao Yu is the three frosted "transport beads". “When the teller heard about the three beads, he immediately took out a bracelet from the box under the counter. When we saw it, it was the bracelet we had for a year.†It’s not hesitant, these two The young man bought the bracelet now. Xiao Yu clearly remembers that the weighing was 16.67 grams at that time. According to the gold price of the day, it was 5715 yuan. "We are very happy. The first is to spend a year's money to buy something that I like for a long time. The second three beads are called transfer beads, which means good luck." However, after wearing a little feather for a month, However, it was found that the middle of the transfer beads had a bit of "fading." At this time, Xiao Yu did not doubt the material problem at all, thinking that it was something. So she took it down and found a cleaner like hand sanitizer and toothpaste, and scrubbed it carefully. As a result, it was discovered that the "golden" bracelet she bought had quietly become a "silver" bracelet. The disheartened Xiao Yu and Xiao Feng came to this gold shop on Jiefang Road Pedestrian Street on May 2, and told the staff truthfully. "They refused our request for return and exchange, but euphemistically put forward two suggestions: First, use fire to see if the material is true; second, return to the factory to test." Xiaofeng feels that the reality of this gold "fading" What should I do if I have deteriorated after using fire? As for the "return to the manufacturer" statement is obviously perfunctory. In desperation, the two had to leave. The reporter coordinated the store's full refund On the afternoon of May 7, the reporter came to the goldsmith shop at the entrance of the pedestrian street with Xiao Yu and Xiao Feng. After entering the store, Xiao Yu and Xiao Feng explained their intentions, but the tellers all said that they did not know, and they blocked the filming and interviews of the reporters in unison. They shouted: "Can't shoot!" Then Xiao Yu asked to see the manager, one hanging "shop The female staff of the long "work card" appeared on the scene. After reading the bracelet, they asked other staff members: "Isn't this the one that someone said in the previous two days?" Then, the "store manager" said Call to ask the leader. Two minutes later, the "store manager" called Xiao Yu to a place that seemed to be a workplace, avoiding reporters and others. "When the manager enters, he asks if I want to refund or exchange. I said that I want a refund. Then she said that I can give me a refund and I don't want to be exposed." Finally, Xiao Yu took out the invoice and accepted the "store manager." "A full refund."
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